Refund policy

Last Updated: 02/11/2026

At World of Cake, we want every customer to be happy with their purchase and enjoy a positive shopping experience with us. If something isn't quite right, our team is here to help.

Damaged, Faulty or Incorrect Items

If you receive an item that is damaged, faulty or incorrect, please contact our team at sales@worldofcake.com.au within 14 days of receiving your order.

To help us assess and resolve the issue as quickly as possible, please provide your order number, a brief description of the issue and clear photos of the affected product, where applicable.

Our team will review the information provided and contact you to discuss the next steps. Depending on the circumstances, a refund or replacement may be arranged.

Change of Mind Returns

We do not accept returns or offer refunds for change-of-mind purchases. We encourage customers to carefully review their order details before completing their purchase.

Lost or Stolen Parcels

If your parcel is lost in transit, we will work directly with our delivery carrier to investigate the matter. Once the investigation is complete and the parcel is confirmed lost, a full refund or replacement will be provided.

Please note that parcels confirmed as delivered but subsequently stolen are not covered under this policy. We recommend providing a safe and secure delivery address to help ensure your order arrives safely.